At Clari Beauty Shop, we approach your shopping experience with the same care we formulate our skincare products—meticulously and thoughtfully. Below you’ll find all the details about our shipping options and return process.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to meet your needs:

  • Standard Shipping: $12.95 via DHL or FedEx – delivers within 10-15 business days after shipment
  • Free Shipping: Available on orders over $50 via EMS – delivers within 15-25 business days after shipment

Note: We currently ship worldwide except to certain Asian countries and remote areas. Shipping times may vary depending on your location and customs processing.

Returns & Exchanges

While we hope you love every product as much as we do, we understand that sometimes a return or exchange may be needed. Here’s how our process works:

Our Return Policy

We accept returns of unopened, unused products in their original packaging within 15 days of delivery. For health and safety reasons, we cannot accept returns of:

  • Opened skincare products (due to hygiene reasons)
  • Products without original packaging
  • Items marked as final sale
  • Makeup Remover and Tinted Moisturiser products once opened (following industry standards for cosmetic items)

Easy Return Process

  1. Initiate Your Return: Email our Denver-based team at [email protected] within 15 days of receiving your order. Use our template below for quick processing.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions.
  3. Ship Your Return: Send the unused product(s) back to us at:
    Clari Beauty Shop Returns
    338 Sugar Camp Road
    Denver, US 50622
  4. Receive Your Refund: Once we receive and inspect your return, we’ll process your refund within 5 business days.

Return Email Template

Copy and paste this template into your email to expedite your return request:

Subject: Return Request for Order #[Your Order Number]

Dear Clari Beauty Shop Team,

I would like to request a return for the following item(s) from my order #[Your Order Number]:

  • Product Name:
  • Quantity:
  • Reason for Return:

I confirm the product(s) are unopened and in original packaging.

My original payment method was: [Visa/MasterCard/JCB/PayPal] [If exchanging, please specify desired product]

Thank you,

[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Refund Information

Refunds will be issued to your original payment method within 5-10 business days after we receive your return. Shipping costs are non-refundable, except in cases of our error.

For exchanges, we’ll ship your new product once we receive your return. Shipping charges for exchanges follow our standard rates unless the exchange is due to our error.

International Returns

Customers outside the U.S. are responsible for return shipping costs and any applicable customs fees. We recommend using a trackable shipping service and retaining your receipt until your refund is processed.

For any questions about our shipping or return policy, contact us with the same confidence you have in our Cream and Milk collection—we’re here to help.