Welcome to Clari Beauty’s FAQ section! We’ve compiled answers to your most common questions about our premium skincare products, global delivery, and customer care. Just like our carefully formulated products, we aim to make your experience effortless and radiant.
About Our Products
What makes Clari Beauty products special?
Our salon-quality skincare combines performance with ingredient integrity. From our bestselling Tinted Moisturisers to innovative Gel & Foaming formulas, each product is personally tested by our Denver-based team to deliver transformative results while maintaining ethical standards.
How should I choose between Cream and Milk vs. Oil and Balm products?
Our Cream and Milk line offers lightweight hydration, perfect for daily use and all skin types. The Oil and Balm collection provides intensive nourishment, ideal for dry skin or nighttime routines. For personalized recommendations, email our Skincare Concierge at [email protected].
Are your products suitable for sensitive skin?
Yes! Our formulations prioritize gentle, effective ingredients. However, we recommend patch testing new products. Our Makeup Removers and Moisturisers are particularly popular among sensitive skin types.
Ordering & Account
How do I create an account?
Simply begin checkout and you’ll have the option to create an account. This allows you to track orders, save favorites, and receive exclusive offers.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure global transactions.
Can I modify or cancel my order after placement?
Orders process quickly (within 1-2 business days), but email [email protected] immediately with your order number—we’ll do our best to accommodate changes.
Shipping & Delivery
Where do you ship?
We proudly ship worldwide, excluding some remote areas and parts of Asia. All orders ship from our Denver headquarters within 1-2 business days.
What are my shipping options?
- Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with tracking
- Free Shipping (Orders over $50): 15-25 business days via EMS
Pro Tip: Combine orders with friends to unlock free shipping!
How can I track my order?
You’ll receive real-time tracking information via email when your nourishing Oils & Balms or other products dispatch. Track directly with the carrier using your provided tracking number.
When should I order for a special occasion?
For events, order at least 3 weeks in advance and consider Standard Shipping. Our Cream and Milk essentials deserve arrival with time to spare!
Returns & Exchanges
What’s your return policy?
US customers may return unused products within 15 days of receipt for a full refund (excluding shipping). Unfortunately, we cannot accept international returns due to customs regulations.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide prepaid return labels for US customers and guide you through the simple process.
What if my product arrives damaged?
Contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll promptly send replacements at no cost—because your radiant skin journey shouldn’t face delays.
Still have questions? Our Denver-based team personally reads every email. Contact us at [email protected]—we typically respond within 24 hours (except weekends). Remember, your satisfaction is the most important ingredient in everything we do.
Ready to begin? Your global skincare journey is just a few clicks away at claribeautyshop.com.